1. Cancelling before dispatch

If your order has not yet been shipped, you can cancel it at no cost. Contact us as soon as possible using the details below. If you have already paid, we will refund 100% of the amount using the same payment method.

Refunds via PayPal usually appear within 1–3 business days. Refunds to a bank account may take 5–10 business days depending on your bank.

2. Returning a delivered product

You may return most products within 14 days of delivery for a full refund, provided that:

• The item is unused and in resaleable condition.
• The original packaging is intact, with all labels and accessories.
• You can show proof of purchase (order number, receipt, or email confirmation).

3. How to return an item

1. Contact us first (email or phone — see below) with your order number and reason for return.
2. We will confirm whether the return qualifies and send you instructions and the return address.
3. Send the item back well-packed. We recommend a tracked shipping service.
4. Once we receive and inspect the item, we will issue your refund within 7 business days.

4. Items that cannot be returned

• Programmed keys, immobiliser components, and ECU modules that have been coded to a specific vehicle.
• Items damaged by misuse, improper installation, or normal wear and tear.
• Consumables that have been opened or partially used (oils, fluids).
• Custom orders or special-ordered parts requested specifically for your vehicle.

5. Damaged or wrong items received

Please inspect your order on delivery. If an item is damaged, defective, or different from what you ordered, contact us within 48 hours with photos. We will arrange a free return and either replace the item or refund you in full — your choice.

6. Service appointments

• Cancellations made more than 24 hours before the appointment are free.
• Late cancellations or no-shows may be subject to a small handling fee.
• If we cannot perform a diagnostic service due to a vehicle issue (e.g. battery dead, immobilizer blocked), only an inspection fee may apply.
• Completed services are non-refundable, but we will redo any work that fails within 30 days at no extra charge (excluding new parts).

7. Return shipping cost

• If the return is due to our fault (wrong item, defective, damaged in transit), we cover return shipping.
• For change-of-mind returns, the customer is responsible for return shipping.

8. How refunds are issued

Refunds are issued to the same payment method you used. PayPal refunds typically clear within 1–3 business days; card refunds via PayPal can take up to 30 days to appear on your statement depending on your bank. Bank-transfer and cash-on-delivery orders are refunded to a bank account you specify.

9. Your statutory rights

This policy is in addition to — not instead of — your rights under Georgian consumer protection law and, where applicable, EU consumer protection law. Nothing in this policy limits those rights.